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Frequently Asked Questions
Product Information
Application/Installation of Decals
Shipping
Payments & Transactions
METHODS OF PAYMENT
PRODUCT RETURNS
PRODUCT CHANGES


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DecalDriveway Inc.
3840 E. Robinson Road #248
Amherst, New York 14228


When will my order arrive?
All orders are produced in about 1-2 business days with shipping to follow. If you choose our postal shipping option, orders typically take 4-15 business days from the order date. If you choose our "UPS Shipping" option, your orders will arrive at your door in approximately 4-7 business days. Please note that we are not responsible for any shipping delays caused by the selected carrier. If you are ordering for a special occasion, please order early enough to accommodate for possible delays during transportation.
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Why am I getting a broken page when I check out?
We require the highest level of security for users to complete a transaction, your browsers cipher settings may not be high enough. The Cipher Strength required to browse this websites securely is 128 bit.
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Do you ship outside of the U.S.?
Yes, We ship anywhere in the world. There are no extra shipping charges applied to international orders.
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The single color decals are shown in Black and White. What is the decal part and what is cut out?
The Black part of the image is your color choice and the White area is the cut out area that will expose your application surface.
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How are your full color graphics produced?
Our full color machines are the best in the industry. We have invested thousands of dollars to ensure you get the best full color graphics possible. Our machines produce UV-stable, incredible looking output (up to 1440dpi) that lasts for up to five years outdoors without lamination. However, we use the most expensive clear laminate coating on all full-color graphics to ensure they'll remain bright and vibrant for 5+ years even when exposed to the elements.
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I want to reverse one of the decals. Can you reverse the decal so that it faces the opposite direction?
Sure we can. All you need to do is state "Please reverse one of the decals" in the comments line area where you fill out your shipping info. If you are purchasing more than 2 decals, please specify which decal you want reversed.
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What are our decals made from?
All of our vinyl graphic products are made from high quality self adhesive vinyl material. Our materials are of the highest quality and is very flexible making for a very easy application. All our vinyl graphics can be applied virtually anywhere.
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Where can I apply my decals?
All our vinyl decals and graphics can be applied to any smooth surface (ie. Windows, Hoods, Doors, Roof etc.). They can be applied on Cars, Trucks, Motorcycles, virtually anywhere!
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Can I go through a car wash with my decals?
Do not take your car through a car wash immediately after installing your graphics- particulary if they were installed using a wet method. You should wait at least 24-48 hours before you wash your vehicle again. Your graphics, once throughly adhered will stay that way until you want to remove them however, very small points and tips will be prone to lifting in a car wash (even hand wash) if you are not careful.
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How long will the decals last?
The average life expectancy for our decals is between 5 to 7 years, and 7-9 years for racing stripes.
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What size decal should I get?
Use a tape measure or yard stick and measure in inches, estimate the total width (left to right) and height (up and down) for your desired decal. For windshield decals, most cars will fit a 4" x 40" decal.
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Can I apply the decals myself?
Yes, all of our decals and graphics are easy to install! There are two ways to install most of our decals. You may install them using the wet method or the dry method. Both methods are equally effective however the wet method allows for more movement and flexibility during application. Read our
Decal Application Tutorials to learn how! (A squeegee application tool is provided free with every order!)
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How do I apply the decals ?
Our decals and graphics are very easy to install! There are two ways to install most of our decals. You may install them using the wet method or the dry method. Both methods are equally effective however the wet method allows for more movement and flexibility during application.The instructions to apply decals can be found in our
Decal Application Tutorials (A squeegee application tool is provided free with every order!)
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Do I apply my Decals on the outside or the inside of my windshield ?
Our decals are designed to be applied on the outside of the windshield. Our decals are very durable and are made of the highest quality in the industry. These decals will not be affected by the elements such as rain and snow. They will also not be affected by wipers or defrosters.
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How do I remove the decals?
Vinyl graphics and decals can be easily removed. All you need to do is heat your decal by using a heat gun or a hairdryer. Then using your fingernail, carefully lift the edge of the decal and work across the surface of the decal. Overheating your decal will result in more difficult removal. If you need any further assistance please contact us.
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Will my windshield wipers affect my decals?
No. Not at all.
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Will the decals effect the rear window defroster?
No.
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What type of payment do you accept?
We accept Visa, MasterCard, PayPal, Money Orders and Fax Orders. All of these options are provided for you once you have selected your desired decals to purchase.
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OUR PRODUCT RETURN POLICY
Please make sure to verify your order invoice emailed to you at time of purchase to ensure that the proper size color and quantity has been selected. We will however replace any defective products or errors made on our end. Our quality department control assures that all products are checked for flaws and errors before shipment. As a customer, you must check your package contents upon arrival and notify us (
info@DecalDriveway.com)about any problems within 72 hours of receiving your order.
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90 Day - 100% SATISFACTION GUARANTEE
If you are not completely satisfied or your order is not quite what you expected, simply return the un-applied product within 90 days of purchase and DecalDriveway will honour a full refund. All you have to pay is postage on the returned item. To begin the return process, contact us at (
myinvoice@DecalDriveway.com) with your invoice number.
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OUR PRODUCT CHANGE POLICY
All products designed and manufactured by us are done individually and according to the information supplied by the customer. We will not honour any changes, including those due to customer selecting improper SIZE, COLOR, QUANTITY or PRODUCT CHOICE. The colors listed on our color chart have been matched to the actual vinyl color in our inventory. Please make sure that the exact color and size is checked before you place your order.
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SHIPPING DELAYS
This website and its affiliates will not be responsible for delays in shipping including local shipping errors or delays or international customs issues and delays. We will make every effort rectify any situations if possible.
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SHIPPING ERRORS OR LOST PACKAGES
If your package has been damaged upon arrival, please contact us and we will notify you as to what procedures will be taken in order to solve this issue. We are not responsible for any shipping errors or damaged shipments by any 3rd party carriers.
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INCORRECT ADDRESS INFORMATION SUPPLIED
If a package is not delivered due to the customer submitting the improper shipping address,the customer will need to place another order for his/her desired product. DecalDriveway will not issue any refunds.
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DISCLAIMER
We are not responsible for damage to the decals or any surface it is being applied to during installation by the customer. If you as a customer, are not certain about the decal installation procedure, it is your sole responsibility to seek this information from a qualified source. DecalDriveway will however assist in any questions that you may have.
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By accessing and using the Site, you agree to be bound by the terms, conditions & policies set forth by this website.
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QUESTIONS OR COMMENTS? PLEASE DIRECT THEM TO:
info@decaldriveway.com
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